- Your satisfaction is our guarantee. If for some reason you are not completely satisfied with the style, color, fit, etc. of your purchase, we will promptly exchange or refund any unused merchandise within 30 days from the date you receive your order. Anything past the deadline is subject to a return decline or a 25% restocking fee. Please understand that returned/exchanged items must be in unused condition and in original packaging (i.e. warranty applications, owners manuals, mask boxes, lanyards, etc.) Any item that has been placed in water or shows wear will be considered used. The decision to process the return/exchange will be at our discretion. No refunds will be given on shipping fees of returned items.
- Return/Exchange Procedure: For all returns/exchanges, please fill out the RA form that you will find on the back of your packing list enclosed with your order. If you cannot locate your packing list, please call us at 866-254-0032 so we can give you the proper documentation. Please include this form in your return/exchange so we may know how to properly process the order. If you are exchanging any items, please select a method of exchange shipping on the packing list that will be charged to your credit card. In some instances, you may be asked to provide a credit card number for exchange shipping.
- Please make sure the goods are securely packaged and in original condition. You can send your order via an insured registered service that requires proof of delivery. This provides you the right to make a claim to your shipper for items they may misplace while in transit to us. Any goods returned that do not require a signature from us will not be accepted.
- All refunds will be credited to the original source of payment.
- We will not accept returns or exchanges on the following items: CLOSEOUTS, AUCTION ITEMS, CUSTOM PRESCRIPTION MASKS, and CUSTOM ORDERS.
- With regards to returns and exchanges of items suspected to be defective, we appreciate your patience. If we are not the manufacturer of the product, the items need to be returned to the original manufacturer for a final evaluation regarding the status of the product. Once the original manufacturer has made the decision, the product will be replaced or credited if the item is defective. If you need the item replaced immediately, we suggest that you place a new order to have your items in time for your vacation, etc. When you return from your trip, we will have more information regarding your return.
- Return to Sender: If we receive a package that is marked "Returned to Sender" or one that has been denied delivery and you did in fact place the order and that order is valid, you will be held responsible for the return shipping that we will be charged from the shipping carrier. If you placed the order and we shipped it correctly, the return shipping is your choice and responsibility. The initial shipping charge will not be credited.